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Cayo Exclusive Resort & Spa
Cayo Exclusive Resort & Spa
Cayo Exclusive Resort & Spa

To ensure a relaxing and pleasant stay with us, kindly find information introducing you to Cayo’s unique world and services. We wish you a fantastic holiday and rest assured we will do our utmost to deliver a memorable one.

Warm regards,

Cayo’s Team

ACCESS FOR ALL

The resort’s facilities are equally accessible with specially arranged rooms and bathrooms, designated parking spots, restaurants, bars, and public areas. Appropriate public restrooms are also available for all of our disabled guests and visitors.

ADAPTORS

The electricity voltage in Greece is 220/230v. Should you need an adaptor for your appliances, kindly contact our Front Office team or Housekeeping.

AIR CONDITIONING

All rooms, suites, and villas come with a main switch control panel allowing guests to activate and set the Air Conditioning temperature. Additional functions include lighting control, do not disturb, and make up my room services.

AMPHITHEATER

With its fabulous view, Cayo’s outdoor amphitheater offers the ideal stage to enjoy theatrical and musical performances & cultural events. Capacity of up to 150 people.

BABY COTS & KIT

We are pleased to offer a few items to facilitate the stay of families with infants or babies. These include a bottle sterilizer, nappies, and a baby carrier. A baby cot is available on request. High chairs and baby strollers are provided at extra cost. Upon request, the items can be delivered to your room. Kindly contact Reception.

BABYSITTING

For babies older than 18 months, the service is available on request. To ensure availability, kindly contact our Front Office at least 24 hours in advance.

BANK & ATM MACHINES

The nearest bank is in Elounda village at a distance of 5km from the Resort. The nearest 24-hour Automatic Teller Machine (ATM) is in Plaka Village at a distance of 300 meters from the Resort.

BATH & SPA AMENITIES

Enjoy a private bath or a spa treatment with natural products. Their valuable and therapeutic ingredients are the “key” to highlight your beauty and rejuvenate your senses.

BARS

Cayo’s elegantly decorated bars offer magnificent views. Delight your senses with a wide selection of juices, drinks along with classic and signature cocktails.

Enastron Main Pool Bar

A few meters from Cayo’s grand swimming pools right next to beautiful loungers and umbrellas, the Enastron Bar offers cocktails that will delight your senses. Opening hours: 07:00 – 24:00 hrs.

Emerald Bar

Cayo’s cozy and beautifully decorated lobby bar connects to a spacious outdoor patio (veranda). A magnificent view of the surrounding area and the islet of Spinalonga create the perfect setting to enjoy drinks and cocktails. Opening hours: 12:00 noon to 20:00 hrs.

BUSINESS SERVICES

Our business center is located by the reception/lobby area. To send a fax, make copies, or order printouts, kindly contact Reception. The Reception operates on a 24 hours basis. To receive a fax, kindly provide the following number: 0030 2841440071.

CABLE RAILWAYS

Two cable railways operate on a 24 hours basis. The 1st line connects the entrance level with rooms up to the 4th level. The 2nd line connects with rooms up to the 4th and 5th levels.

BUTLER SERVICE

Dedicated butler service is provided to our suite and villa guests upon request at extra cost. A team of experts will handle your needs and wishes. Kindly dial 9.

CAYO’S SPOT ON THE BEACH OF PLAKA

Cayo’s guests will find umbrellas, sun-beds, and towels on its designated spot on Plaka’s beach. Hotel staff is available to help. Stone Beach by Cayo is located just a few meters away. Opening hours 10:00 – 19:00.

Snack: 10:00 – 19:00 – Lunch: 12:00 – 16:00

*Transfer to and from the accommodation to the Cayo’s spot on the beach is available upon request from 10:00 – 19:00 hrs.

CAR PARKING

The Hotel offers free outdoor valet parking spaces. Due to our compliance with the Covid-19 health protocols, valet service will be delivered upon request only. We kindly inform you that the Hotel accepts no responsibility for any loss or damage caused to vehicles or belongings left inside them in the car park.

CHARGES & CREDIT CARDS

We accept the following currencies, i.e., GBP, USD, EURO, and all the major credit cards, i.e., VISA, MasterCard, and American Express. All charges must be settled before checkout.

CHECK-IN CHECK-OUT

Check-in time is at 15:00. Check out time is at 11:00. Should you wish a late Check-out, please contact our Front Office team. Requests will be accommodated based on availability.

CLEANING

All rooms, suites, and villas are cleaned daily. A turndown service is provided in the evening. Due to our compliance with the Covid-19 health protocols, cleaning and turndown services are offered upon request only. Should you wish, your room cleaned, please contact our Front Office team or press the “Make up my room” button located on the entrance control panel. A green light will automatically light outside your room.

Cayo Exclusive Resort & Spa

CONCIERGE SERVICE

Our Concierge team is at your disposal 24hrs a day. We offer a wealth of knowledge for your plannings and great recommendations for experiencing the surrounding area’s highlights.

CONFERENCE & MEETING ROOMS

Corporations, foundations, institutions, and professionals seeking to combine business with leisure, will find the ideal setting. CAYO’s facilities include one main conference room and two smaller meeting rooms. A spacious, beautifully decorated foyer is available to all participants.

CAYO’s team of experts ensures flawless preparation and execution of conferences, meetings, and workshops. The facilities offer a total capacity of 180 guests.

Orion is CAYO’s leading conference room with a capacity of 150
guests.

Sirios is a stand-alone meeting room with a capacity of 22 guests.

Epicuros is a stand-alone meeting room with a capacity of 8 guests.

CONTACT & LOCATION

Plaka, Schisma Elounda 720 53

Google Maps Coordinates:
35.300815, 25.723685

Telephone Number: +30 28410 44700
Fax Number: 2841440071
E: info@cayoresort.com
E: reservations@cayoresort.com
W: https://www.cayoresort.com

DIALING

Internal Calls: Our Reception can be contacted on a 24 hours basis by dialing 9.
Dialing room to room: To reach guests in another accommodation, please dial 1+ Room number.
Contacting departments and services within the Hotel: Press the pre-programmed keys on your telephone handset.
External Calls: Please dial 0, followed by the number you want to call.
International Calls: Please dial 0,  followed by the country code and the number you want to call (Extra charges apply. Kindly contact Reception for more information).
Wake-up Calls: Wake-up calls may be programmed from your room’s telephone by dialing 6.

DO NOT DISTURB

Should you wish not to be disturbed, please press the “Do Not Disturb” button located on the entrance’s control panel. A red “Do not disturb” light will automatically lit outside your room.

Cayo Exclusive Resort & Spa

DRESS CODE

Cayo Exclusive Resort & Spa is an open-air relaxing resort. We welcome casual and beach or pool dress style by day and smart casual attire in the evening.

DRINKING WATER

Tap water in the area, and the Hotel is NOT drinkable. Complimentary bottled water is delivered in your room daily.

ELECTRICITY VOLTAGE & ADAPTORS

The electricity voltage is 220/230v.

ELECTRIC VEHICLE CHARGING STATION

The resort has an electric vehicle charging station capable of simultaneously charging eight electric vehicles, 2x22kW M3T2 (Mode3 – fast charge), and 6 M2TF through a standard A/C socket. The station serves our guests’ vehicles and the resort’s
club cars. Guests with electric vehicles can obtain charging cards from the Reception.

FAST CHECK-OUT

The service is available. Kindly contact Reception.

FAX SERVICE

The Hotel’s fax number is 2841440071

Faxes may be sent or received from the Reception.

FIRST AID & MEDICAL ASSISTANCE

A doctor is available on call if needed. For emergencies, the nearest hospital is in Agios Nikolaos town 15km away from the Resort. The nearest pharmacy is in Elounda 4.5km away from the Resort. Should you need any assistance, kindly contact our Front Desk team.

FITNESS CENTER

Located next to the Spa area Cayo’s fitness center comes with cardio, strength, and group training equipment. You will find treadmills, an elliptical machine, a bicycle, a multi-function workout machine, dumbbells, and mattresses. Children less than 14 years of age are NOT permitted to use the facility. Guests are required to wear proper training shoes. Opening hours 08:00 to 20:00.

  • Due to Covid-19 protocols, access to Cayo’s Fitness Center requires a reservation. Kindly contact our Reception.
Cayo Exclusive Resort & Spa

FURTHER INFORMATION

For any additional information, please contact our Front Office team or the manager on duty.

HEALTH & SAFETY

Our guests’ safety and well-being are at the center of our attention. We take every precaution to ensure them during their stay. Everyone in our team has been through rigorous training, familiarizing themselves with suggested cleaning and hygiene protocols. Our operations and facilities comply with the directives and regulations issued by the National Health & Safety Organization. For more information on Cayo’s Health & Safety procedures, please check on our website (https://www.cayoresort.com), our COVID-19 guide.

IRONING SERVICE

Should you wish an ironing board and an iron in your room kindly, contact Housekeeping by pressing the Housekeeping button on your room’s telephone.. Alternatively, you may use our Laundry services. A list of available services and charges is available in your main wardrobe.

HOUSEKEEPING

Our Housekeeping team is at your service at all times. For extra cleaning service of your room, suite or villa, please contact the Housekeeping team. We will be pleased to provide extra towels, pillows, hangers, and other additional items upon request. Should you have any queries concerning the care of your room, please press the Housekeeping button on your room’s telephone.

IN-ROOM BREAKFAST ORDER

The service is available between 07:30 – 11:00.
Kindly contact Room Service.

INTERNET

Complimentary Wi-Fi is available throughout the Resort. Wi-Fi and wired internet access are also available in your room, suite, or villa. To connect your devices online please select the CAYO-Guests network and ask reception for the password. If you experience any problems with your internet connection, please contact our Front Office team.

LAUNDRY

Kindly contact our Housekeeping team should you wish to use laundry services. The laundry operates from 11:00 to 20.30. To receive your freshly cleaned laundry until 17:00 the following day, please place it in the laundry bag and leave it on the bed for our Housekeeping to collect. For express day service, please leave the Laundry & Dry Cleaning List at Reception before 09.00. Please fi nd laundry bags along with a price list in your main wardrobe. The laundry will be delivered to your room on the same day by 17:00.

LOCAL ATTRACTIONS

Our Reception & Concierge teams will be more than happy to provide you with all the information needed on the attractions
available around the area.

Cayo Exclusive Resort & Spa

LOST & FOUND

To inquire about any misplaced items during your stay, kindly contact Housekeeping. After check-out all found items are stored in our Lost and Found department. When contacted after your stay, we will make every eff ort to locate your items and return them to you, subject to reimbursement for any postage charges.

*Please note that the resort accepts no responsibility for any loss or damage to personal belongings left unattended inside the accommodation or the resort premises.

LUGGAGE HANDLING

Kindly dial 9 for your luggage to be picked up. In the case of early check-in or late checkout, we will safely store your luggage in our luggage room. The service is available on a 24 hour basis.

LUNCH BASKET

For guests who have arranged an excursion or outdoor activities, we are pleased to offer a lunch basket.
Kindly, inform the Reception on the number of baskets you need the day before until 21:00. You can pick your lunch baskets the next morning from the restaurant.

The basket contains:

  • 1 fruit
  • 1 fruit juice 250 ml
  • 1 bottle of water 0.50l
  • 1 cereal bar

You can pick your lunch baskets the next morning from the restaurant.

LUGGAGE TRANSFER SERVICE

Should you wish an ironing board and an iron in your room kindly, contact Housekeeping by dialing 4. Alternatively, you may use our Laundry services. A list of available services and charges is available in your main wardrobe.

MINIBAR

The Mini- Bar in your room is replenished daily between 09:00 to 15:00 hrs. Please check the minibar catalog for prices. Due to our compliance with the Covid-19 health protocols this service will be delivered upon request only.

MOTORBIKE & CAR RENTAL SERVICE

Please contact our Front Office or Guest Relation team for information and arrangements.

NEWSPAPERS

Daily foreign newspapers are at your disposal in the lobby and bar area. For any special newspaper requests, kindly contact our Front office team. An extra cost may apply.

MAINTENANCE

In case of any malfunction in your room, suite or villa kindly contact Reception, and our Hotel maintenance team will resolve the matter.

PERSONAL TRAINER

A personal trainer is available upon request at extra cost. Kindly contact Reception 24 hours in advance to check availability.

PETS

Pets up to 5 kg are accepted. The service is available to guests booking the Deluxe 2 Bedroom Villas with Premium Sea View & the Cayo Grand Villa. A daily supplement fee of 20€ for cleaning purposes and a 100 € non-refundable cleaning fee per stay will apply. Please be advised that dogs are excluded from all public/common areas of the Hotel and may not be left alone in bedrooms.

RESTAURANTS

If you wish for an early breakfast, kindly contact room service. Cayo Exclusive Resort & Spa features the below 4 restaurants:

Ambrosia: Cayo’s Main Buffet Restaurant. Breakfast on buffet basis is served from 07:30 – 10:30 & 10:30 -11:00 hrs (long sleeper breakfast). Dinner (Half board) on buffet basis is served from 19:00-21:30 hrs.

Kelari: Gourmet dinner a la carte from 19:30 – 22:30 hrs last order.

Sage & Thyme (Court): Mediterranean a la carte lunch Restaurant. Serves pool snacks & lunch a la carte from 11:00 a.m. to 19.00 hrs.

Stone Beach by Cayo – Taverna. Open from 10: 00 to 19.00 hrs, Lunch 12:00-16:00 hrs.

PILLOW SELECTION

Kindly contact Housekeeping and let them know of your choice of pillow. (Ηypoallergenic feather and foam pillows are available).

PROVISION OF LAPTOP OR TABLET

Kindly, contact our Front Office team.

RECEPTION

Cayo’s reception operates on a 24 hours basis.

ROOM ENTRANCE

Cayo’s guests can enter their rooms using a Key Card or a mobile phone using the resort’s exclusive mobile app.

ROOM SERVICE

Operating 24/7 with a more restricted menu between 23:00 – 07:00. If you wish to arrange for a private dinner in your room, kindly contact our Guest Relations at least 24 hours in advance.

SAFETY & SECURITY

We take every precaution to ensure the comfort and safety of our guests during their stay. Our staff members are qualified to deal with emergencies. Please take a moment to familiarise yourself with evacuation procedures, including directions to the nearest fire alarm, fire extinguisher and emergency exit. Please find the related information located on your room’s entrance control panel. If a fire comes to your attention, please keep calm and dial 9 from your room, 0030 2841 044700 from your mobile or activate the nearest break-glass point. In the event of a fire alarm, please leave the area via the nearest escape route. Do not use the elevators for evacuation.

SHOPPING AT CAYO

Cayo’s elegant boutique with its distinctive vibe, stylish clothing, jewellery, and luxury goods of unique identity will make you feel right at home. Handpicked creations from innovative Greek designers and artists will enchant your senses. The boutique’s attentive staff will be pleased to assist and make sure you dress in style. Opening hours 17:00 – 19:00 hrs.

SMOKING

Smoking is strictly prohibited to rooms, villas, suites, and all internal areas.

SPA (Operated by Aegeo Spas)

Kindly contact the Armonia SPA Reception by pressing the Health/Spa button on your room’s telephone. Open daily 10:30 – 18:30 hrs.

SWIMMING POOLS

The resort’s swimming pools operate daily 10:00 – 19:00. Hotel personnel is available to help. Α Lifeguard is not available. The maximum depth in CAYO’s public swimming pools is 1.25m.

TODDLERS & CHILDREN

Toddlers and children are allowed to all Hotel areas under parental supervision.

TRANSPORT SERVICES

For a transfer from/to the Airport and port, request a taxi, rent a car, motorbike, or limousine, kindly contact Reception.

TRAVEL ASSISTANCE

For assistance with your travel arrangements, including reservations, confi rmations, air ticket changes, web check-in, and transfers, kiindly contact Reception. Kindly note that the airport and port of Heraklion are located at approximately one hour drive through the new National road. Our Reception can help you with travel directions.

TELEVISION

The rooms come with 49’’ smart TVs and a bouquet of satellite channels. The villas come with 55’’smart TVs.

TOWEL CHANGE

We provide hospitality services that are ecologically sustainable and environmentally responsible. Should you wish for a fresh towel supply, kindly contact Housekeeping or leave used towels on the floor.

VALUABLES

All Hotel’s rooms, suites, and villas come with complimentary in-room safe deposit boxes. We strongly recommended that you store your valuable items in the safe. The Resort cannot be held responsible for any valuables left unattended in rooms. To safely store sizable valuables, kindly contact Reception.

TURNDOWN SERVICE

As part of our compliance with Covid-19 health protocols and safety measures, turndown service is offered only upon request. To contact Housekeeping, kindly press the Housekeeping button on your room’s telephone.

Cayo Exclusive Resort & Spa

VALET PARKING

Valet Parking service is available on a 24-hour basis. Following the Resort’s compliance with Covid-19 protocols the service is available upon request.

WAKE-UP CALLS

You can program them on your room’s telephone by pressing the “Wake up call” button. Alternatively, kindly contact Reception.

Cayo

Savor your stay with refined luxury, elegance, personalized services, and a superb gastronomic experience.

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Cayo's alluring facilities, services, contactless check-in - check-out, & entry to your room. Discover it all before your arrival.

Book your stay and arrange your “Fit to Fly” Covid-19 Test well in advance.

Let Cayo’s peace of mind accompany you all the way home. If requiring a test, our Reservations or Concierge departments will inform you and schedule your Rapid or PCR Covid-19 tests before the departure date.

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