Warmest regards,
The Team at Cayo
ADAPTORS
Do you Need an adaptor? Our electricity runs on 220/230v. Don’t hesitate to contact our Front Office or Housekeeping for adaptors, and we’ll assist you promptly.
AIR CONDITIONING
Stay Comfortable. Your room has a central control panel for personalizing comfort. Easily adjust the air conditioning and lighting, and indicate your preferences for privacy or room cleaning services at the touch of a button.
AMPHITHEATER
A sensational open-air amphitheater sets the stage for you to enjoy captivating performances and events beneath an awe-inspiring, starlit Cretan sky.
BABY COTS & KIT
Family First. Our baby-friendly amenities include sterilizers, nappies, carriers, and on-request cots to ensure a comfortable stay for the little ones. High chairs and strollers are also available at extra cost. Please contact Reception to have these items delivered to your room.
BABYSITTING
Peace of Mind. We offer a babysitting service for babies over 18 months. The service is available on request. Please get in touch with our Front Office 24 hours in advance to arrange care.
BANKING & ATM MACHINES
Financial Convenience. A bank is available 5km away in Elounda village, and a 24-hour ATM is located in Plaka Village, just a short 300-meter stroll from the Resort.
BUTLER SERVICE
Personalized Care. Our suites offer exclusive butler service upon request for an additional fee. For assistance tailored to your preferences, dial 9.”
BARS
Cayo’s elegantly decorated bars offer magnificent views. Delight your senses with a diverse catalog of beverages, unique cocktails, and premium wines catering to every taste,
Emerald Bar: Discover Cayo’s captivating lobby bar, leading to a grand veranda boasting stunning views over Spinalonga Island and beyond. The Bar’s inviting ambiance and friendly service create the perfect backdrop for relaxation.
Opening Hours: 18:30 – 20:30
Enastron Bar: The Bar’s inviting ambiance and friendly service will delight you. Adjacent to Cayo’s stunning communal pools, it boasts phenomenal views.
Opening Hours: 11:00 – 23:00
Avra Bar: Step into Cayo’s newest Bar and let its inviting atmosphere enchant you. With an extensive range of beverages, including expertly mixed cocktails and the finest wines, our friendly service is dedicated to providing an experience that caters to the connoisseur in everyone, ensuring a visit as splendid as the view.
Opening Hours: 12:00 – 18:00
CABLE RAILWAYS
Effortless Mobility. Two 24-hour cable railways offer convenient access throughout the Resort. The first line provides access to levels one through four, while the second line provides access to levels four and five.
CAYO'S SPOT ON THE BEACH OF PLAKA
Cayo’s enchanting beach spot is just a 250-meter walk from the Resort. Dive into the crystal-clear blue waters or bask in the sun’s warmth on our stylish loungers with our attentive staff at your service. For your convenience, a dedicated beach shuttle runs between 10:00 and 23:00 for seamless access to and from the shore.
CHARGES & CREDIT CARDS
Payment Flexibility. We accept GBP, USD, EURO, and major credit cards, including VISA, MasterCard, and American Express. Please ensure that all charges are settled before check-out.
CHECK-IN CHECK-OUT
Arrivals and Departures. Check-in begins at 15:00, and check-out is by 11:00. For late check-out inquiries, kindly contact our Front Office. Requests are subject to availability.
CAR PARKING
Complimentary Valet Parking. Enjoy the convenience of our free outdoor valet service. Please note that while we take great care, the Resort cannot assume responsibility for any loss or damage to vehicles or personal items left within.
CLEANING
Daily Housekeeping. We ensure your room is freshly cleaned daily and offer evening turndown service for added comfort. To request room cleaning, contact the Front Office or press the ‘Make up my room’ button on your control panel, activating a green light outside your door.
CONCIERGE SERVICE
Explore with Ease. Our Concierge team provides expert insights and top recommendations to help you discover the best local experiences and area attractions.
CONFERENCE & MEETING ROOMS
Experience a seamless fusion of relaxation and business in Cayo’s conference facilities. The main conference room (Orion) and its adjacent Sirios and Epicuros meeting rooms can accommodate a variety of settings. A beautifully decorated adjacent foyer allows one to unwind during breaks. CAYO’s team of experts ensures flawless preparation and execution of conferences, meetings, and workshops.
CONTACT & LOCATION
Phone: +30 28410 44700
Email: info@cayoresort.com
Reservations:Â reservations@cayoresort.com
Website: www.cayoresort.com
Cayo’s mobile App: Apple AppStore – Google Play
Address: Plaka, Schisma Elounda 720 53
Google Maps Coordinates:
35.300815, 25.723685
DIALING
Seamless Communication.
- Reception is available 24/7 at extension 9.
- For room-to-room calls, dial 1, followed by the room number.
- To reach resort services, use your phone’s pre-set speed dials.
- For external calls, start with 0 and the desired number.
- For international calls, begin with 0, add the country code, and then the number (contact Reception for rates).
- Set wake-up calls by pressing the designated button.
DO NOT DISTURB
Privacy at a Touch. Press the ‘Do Not Disturb’ button on your room’s entrance control panel to activate a red privacy light outside your door.
DRESS CODE
Cayo Exclusive Resort & Spa is an open-air relaxing resort. We welcome casual, beach, or pool dress style by day and smart casual attire in the evening.
DRINKING WATER
Water Safety Notice. Please avoid drinking tap water at the Resort and in the surrounding area. For your convenience, we provide complimentary bottled water in your room every day.
ELECTRICITY VOLTAGE & ADAPTORS
The electricity voltage is 220/230V.
ELECTRIC VEHICLE RENTAL SERVICES
Go Green with Our EV Rental. Book your electric vehicle online and start your eco-friendly journey when you arrive at Cayo. Choose from Tesla, VW, Opel, and Peugeot models for rental periods ranging from 1 to 3, 4 to 7, or over 8 days, all part of our stylish 14-car fleet. Book your EV
ELECTRIC VEHICLE CHARGING STATION
EV Charging Convenience. Charge your electric vehicle at one of our eleven stations conveniently located throughout the Resort—four near Reception (max total charge 22kW), six in the guest parking (max total charge 44kW), and a rapid 30kW SUNGROW type charger. Charging cards are available at Reception.
FAST CHECK-OUT
Kindly contact Reception.
FAX SERVICE
The Resort’s fax number is 2841440071
Faxes may be sent or received from the Reception.
FIRST AID & MEDICAL ASSISTANCE
On-call medical assistance is available when needed. In emergencies, Agios Nikolaos Hospital is only 15km away, and you can find a pharmacy within 4.5km in Elounda. For help or information, please reach out to our Front Desk team.
FITNESS CENTER
A two-level fitness area (Yoga studio) and a fitness room beckon will enrich your workout routine. State-of-the-art equipment, including treadmills, an elliptical machine, a bicycle, a multi-function workout machine, dumbbells, and premium yoga mats, provide the ideal setting for enjoyable workouts. Please note that guests under 14 are prohibited, and appropriate training shoes are mandatory for facility use.
FURTHER INFORMATION
For additional information, please get in touch with our Front Office team.
HEALTH & SAFETY
At Cayo, your health and safety are our highest priorities. We adhere to strict cleaning and hygiene practices per the National Health & Safety Organization’s standards and rigorously train our team to ensure a secure environment.
IRONING SERVICE
Pressing Needs Met with Ease. Press the Housekeeping button on your room’s phone to get an iron and ironing board. For complete laundry services, please refer to the price list in your main wardrobe.
HOUSEKEEPING
Always at Your Service. Our Housekeeping team can assist you anytime with additional cleaning or extra amenities such as towels, pillows, and hangers. Use the Housekeeping button on your room’s telephone for requests or inquiries.
IN-ROOM BREAKFAST ORDER
The service is available between 07:30 and 11:00.
Kindly contact Room Service.
INTERNET
Stay Connected. Enjoy complimentary Wi-Fi throughout the Resort. For access to your room or suite, connect to the CAYO-Guests network and contact Reception for the password. Our Front Office team is here to assist you with any connectivity issues.
LAPTOP REQUIRED?
Our front office happily provides one. Contact our front office for further details.
LAUNDRY SERVICE
The service is available from 11:00 to 20.30. To receive your freshly cleaned laundry by 17:00 the following day, please place it in the laundry bag and leave it on the bed for our Housekeeping to collect. For same-day service, drop off your items with a Laundry & Dry Cleaning List at Reception by 09:00. Laundry bags and a price list can be found in your main wardrobe.
LOST & FOUND
If you’ve left items behind, kindly contact our Housekeeping team. Items found post-check-out are kept safely at our Lost and Found. Should you contact us after your departure, we will do our best to retrieve and return your belongings promptly. However, you will be responsible for any shipping costs. Kindly be aware that the Resort is not liable for the loss or damage of personal items left unattended in guest rooms, suites, or the Resort’s property.
LUGGAGE PICKUP & STORAGE
For luggage assistance, please dial 9. We will safely store your luggage in case of early check-in or late check-out. The service is available 24/7.
MINIBAR
We replenish your room’s minibar daily between 09:00 and 15:00 hrs. Prices are in the minibar catalog.
MAINTENANCE
If you encounter any issues with your room or suite, please get in touch with Reception. Our Maintenance Team will promptly address the situation.
NOTEWORTHY SITES AND ATTRACTIONS
Discover the Area. Contact our Reception for insights and information on the best local attractions and sights to explore.
PETS
We welcome pets under 5 kg. Kindly contact the Reception for applicable accommodations and terms. A daily cleaning supplement of 20€ and a one-time non-refundable cleaning fee of 100€ per stay are required. Kindly note that pets are not allowed in the Resort’s public areas and cannot be left unattended in rooms and suites.
PERSONAL TRAINER
A personal trainer is available for an additional charge. Please get in touch with Reception at least 24 hours before to ensure availability.
PRESS
We are happy to include PressReader, a digital gateway to global news, in our services. Enjoy complimentary unlimited access to a vast array of the world’s finest newspapers and magazines from over 120 countries in more than 60 languages. Explore international news daily in our lobby and bar area. For specific newspaper requests, kindly contact our Front Office team. Charges may apply.
RESTAURANTS
The Resort’s restaurants are:
- Ambrosia. Cayo’s Main Buffet Restaurant.
Breakfast on a buffet basis is served from 07:30 – 10:30.
Dinner (Half board) on a buffet basis is served from 18:30-21:30 hrs.
If you wish for an early breakfast, kindly contact room service. - Kelari Gourmet. Dinner a la carte. 19:30 – 22:00 hrs.
Kindly check for opening days and place your reservation in advance. - Sage & Thyme (Court). Mediterranean Restaurant.
Lunch & Snack: 11:00 to 16:30 – Dinner : 19:00 to 22:30
Kindly check for opening days. - Stone Beach by Cayo.
Lunch & Snack: 11:00 – 16:30 – Dinner: 19:00 – 22:30
*Opening Hours are subject to change.
PILLOW SELECTION
For your comfort, kindly inform Housekeeping of your preferred pillow type. We offer both hypoallergenic feather and foam options.
Kindly contact our Front Office team.
RECEPTION
Cayo’s Reception operates on a 24-hour basis.
ROOM ENTRANCE
Guests at Cayo can access their rooms with a Key Card or through our exclusive mobile app on their smartphones.
ROOM SERVICE
We are operating from 07:00 to 23:00. For private in-room dinners, kindly contact Guest Relations at least 24 hours in advance.
SAFETY & SECURITY
Your safety and comfort are our top priorities. We encourage you to familiarize yourself with our evacuation plan, which includes locating the nearest fire alarm, fire extinguisher, and emergency exit. This information is available on the control panel at your room’s entrance.
In case of fire:
- Remain calm and dial 9 from your room phone, call 0030 2841 044700 from a mobile phone, or activate the nearest break-glass alarm.
- Follow the evacuation instructions and use the nearest escape route.
- Avoid using elevators during evacuation.
SHOPPING AT CAYO
Discover the unique charm of Cayo’s boutique, a treasure trove of stylish clothing, exquisite jewelry, and luxury items with a distinct identity. Immerse yourself in handpicked creations by pioneering Greek designers and artists, each piece promising to captivate your senses. Our attentive boutique staff is on hand to help you find the perfect style. Visit us between 17:00 – 19:00 hrs to explore our exclusive collection.
SMOKING
Please note that smoking is strictly prohibited in all rooms, suites, and internal areas of the Resort.
SPA (Operated by Aegeo Spas)
Indulge in Serenity. Armonia Spa’s expansive facilities feature a large, serene indoor pool, a steam room, a sauna, three rooms for personalized treatments, a hair salon, and a nail salon. Our team of experts will tailor treatments to your individual needs using a curated selection of premium products.
You can contact Armonia SPA Reception by pressing the Health/Spa button on your room’s telephone from 10:30 to 18:30 hrs.
SWIMMING POOLS
Our communal swimming pools are open daily from 10:00 to 19:00. Hotel staff are on hand to assist as needed. Please note that a lifeguard is not on duty. The maximum depth of CAYO’s public swimming pools is 1.25m
TELEVISION
The T.V. size varies according to your Room or Suite type, ranging from 49 inches for ample viewing to 65 inches for a more cinematic experience. A bouquet of satellite channels is available.
TODDLERS & CHILDREN
Toddlers and children are welcome in all areas of the Resort, provided they are always under parental supervision.
TRANSPORT SERVICES
For transfers to/from the airport or port, taxi bookings, and car rentals, kindly contact Reception.
TRAVEL ASSISTANCE
For help with reservations, confirmations, air ticket adjustments, web check-in, and more, kindly contact Reception.
TOWEL CHANGE
In our commitment to environmental sustainability, fresh towels are provided upon request. If you want them replaced, kindly contact Housekeeping or place used towels on the floor.
VALUABLES
Our rooms and suites feature complimentary in-room safes for your valuables. We highly recommend using them, as the Resort cannot assume responsibility for unsecured valuables. For sizable valuables, please reach out to Reception for safekeeping options.
VALET PARKING
Our Valet Parking service is conveniently available 24 hours a day.
WAKE-UP CALLS
Set wake-up calls by pressing the designated button.
WE COUNT ON YOUR SUPPORT
We invite you to join us in our environmental initiatives to help minimize our ecological footprint. Your support can make a significant difference. Please consider the following actions:
- Climate Control: Set your room’s A/C to 26°C for comfort and reduced energy use.
- Energy Conservation:Â Turn off the room’s master switch when you’re out to save electricity.
- Water Use:Â Be mindful of water usage during showers, teeth brushing, and shaving.
- Towel Reuse:Â Place towels on the floor only if you need them replaced, helping us conserve water.
- Recycling:Â Utilize the recycling bins located on each floor near the elevators.
- Green Events:Â Participate in our Green events to learn more about environmental conservation and local culture.
Together, we can make a difference. Thank you for your cooperation and support.