CONTACT
Tel: +30 28410 44700
For information:
info@cayoresort.com
For reservations:
reservations@cayoresort.com
Driver
Booking / Rental / Returns / Changes / Availability
Vehicle
Insurance
Damage / Accident / Loss / GDPR
Compliance
1.2 For Online Bookings, you are entering into this Agreement with Cayo Creta S.A. (CCSA).
2. Terms and Conditions for Online Booking
2.1 By ticking the accept button within the booking process, you are entering into, and are bound by the terms and conditions of, only this Agreement with CCSA. By entering this Agreement, you are agreeing to pay a proportion, or the total amount of the rate quoted by CCSA. CCSA will issue the payment, send it to you by email, and proceed with the Booking.
2.2 You must pay the quoted charges relating to the booking. The rental will not be issued until payment has been made in full. The charges will be deducted from your credit, charge, or debit card at the time of the booking. By entering into this Agreement, you expressly authorize CCSA to debit your credit, charge, or debit card the amount as shown on your booking and the additional charges (if any) referred to in this Agreement.
2.3 All other optional equipment and services (e.g., special equipment, additional drivers, optional insurances, additional days, etc.) will incur additional charges, which you must pay directly to the Hotel Front Office either when you pick up or return your vehicle.
2.4 Regarding Cancellation’s issues, go to our Cancellation Policy.
Please notice:
The Cayo Exclusive Resort & Spa website’s booking engine offers the option of online card payment. This card should be under the name of the main driver, who must present it while picking up the car. The booking engine accepts credit/debit/prepaid cards by Eurocard / MasterCard and Visa.
The card will be approved at the rental counter and will be used as a guarantee.
If the payment card is not authorized during the pick-up procedure, the rental will be automatically canceled, and the relevant cancellation fee will apply.
3. Changing Bookings
3.1 Subject to availability and the restrictions in clause 3.2 below, you can change your booking up to 14 days before the picking up of your vehicle by sending an email to reservations@cayoresort.com.
3.2 Changes to your booking are subject to the following restrictions:
a. If you change a booking and the charges for the new booking are greater than the initial amount of payment, you will be charged the difference based on the rates on the date when the modification is applied, and the additional amount will be payable.
b. If the cost of the changed booking is less than the cost of the initial booking, no refund will be made.
No refund is due if the rental costs less than the prepayment.