Our guests’ safety
As your mind and soul yearn for a few days of joy and relaxation, we work tirelessly to provide the ideal setting with the utmost attention to your safety and wellbeing. Cayo’s operation and facilities comply with all rules and regulations issued by the Greek National Health & Safety Organization. Everyone in our team has been rigorously trained, familiarizing themselves with suggested directives and hygiene protocols.
Your safety is ensured even before your arrival.
Cayo Exclusive Resort & Spa is in the progress of being certified by TUV Hellas. Personal Protective Equipment (PPE) is used in compliance with the Covid-19 health protocols ensuring your safety. A doctor is available on call on a 24hour basis. For emergencies, the nearest hospital is 15km away from the Hotel in Agios Nikolaos. The closest pharmacy is at a distance of 4.5km, in Elounda.
Arriving at CAYO
If requesting a transfer to the Resort, rest assured that our partners operate following all hygiene procedures and protocols.
For your convenience, we offer Cayo’s exclusive mobile application. Room access, contactless check-in, check-out procedures, and plenty of information are at your fingers’ tip.
Your temporary, shiny “home” awaits you.
Enhanced cleaning protocols are implemented for the cleanliness and sanitization or frequently touched surfaces in bedroom and bathroom areas. Cayo’s rooms, suites, and villas are equipped with designated
personal hygiene products.
Open-air communal areas to enjoy and relax.
Cayo offers open garden paths and spacious, beautifully decorated communal areas. Appropriate distancing applies to the Resort’s swimming pool areas, lobby bar terrace, restaurants, and more allow guests to relax and enjoy special moments. Multiple sanitization spots are available throughout the Resort.
Your day by the pool or in CAYO’s spot on the beach of Plaka.
The chlorination of private and public swimming pools follows the newly established protocols. All sunbeds are cleaned and disinfected following each use. Appropriate distancing applies to both the swimming pool and beach area.
Enjoy dining with extended hours and comfort.
The opening hours of our restaurants and bars were extended to ensure serving our customers without crowding. Menus are available in a digital format. Prebooking reservations are implemented to ensure the ultimate service for our guests. Contactless payment is available to all our bars and restaurants. The appropriate distancing between tables applies. Our team members follow all hygiene standards and wear the required Personal Protective Equipment. Our Executive Chef and his team follow HACCP and ISO 22000 guidelines, plus all introduced sanitization protocols.
”We look forward to welcoming you to Cayo's Exclusive Resort & Spa for a memorable and safe holiday.The CAYO Exclusive Resort & Spa Team